Shipping & Delivery

When will I receive my items?

  • All items are produced within 5-7 business days and shipped from our facility in Asia/China. Standard shipping times apply afterward (US: 10-15 business days, Canada & Europe: 10-18 business days).
  • Standard shipping times apply afterward.
  • For tracking details, click the link in your confirmation email.
  • Note: International deliveries may take longer due to customs regulations.
  • If your order hasn’t arrived within the expected lead time, please contact us at contact@gallade.store.

Where is my item?

  • Track your order using the tracking link in your shipping confirmation email.
  • Alternatively, enter your order number in the “Track Packages” section on our website.

Payment

What methods of payment do you accept?

  • We accept major credit and debit cards, including Visa and MasterCard.

Do you accept PayPal?

  • Yes.

Do you accept Pre-Paid gift cards?

  • No.

Shipping Information

Do you ship internationally?

  • Yes, we ship worldwide! Shipping rates and delivery times will vary depending on your location.

How much does shipping cost?

  • Shipping costs depend on your location and the number of items.
  • Exact costs are displayed during checkout after entering your address.

Order Issues

What should I do if the page isn’t loading?

  • Don’t hesitate to get in touch with us and describe the issue so we can fix it as soon as possible.

Why am I getting an error message?

  • Contact us with details of the error, and we will resolve it promptly.

Can I swap or change my order after purchase?

  • If you chose the wrong item, size, or shipping address, please get in touch with us immediately.
  • If we catch the error before production/shipping, we’ll make the change.

Returns & Exchanges

What is your return/exchange policy?

  • Our replacement/refund policy is valid for 30 days from the date of purchase.
  • Items must be returned in their original packaging and in good condition.
  • As all products are custom-made to order, we do not accept returns or exchanges for customer errors (wrong size, design, or color). Returns are accepted only for items damaged due to our error or the wrong item shipped. For assistance, email us at contact@gallade.store.

What happens if my item was “Returned to Sender”?

  • If your order is undeliverable and returned to us, we will reship it at no additional cost. If the package is lost or cannot be redelivered, please contact us at contact@gallade.store.

What happens if my item is damaged?

  • If the item is defective due to our error, we’ll replace it at no extra cost.
  • If a replacement is unavailable, you’ll receive a refund or a comparable item of your choice.

What happens if the item is damaged after washing?

  • Follow the washing instructions on your packing slip.
  • If you believe the product is defective, email us at contact@gallade.store.

What if I received the wrong product or a defective item?

  • We’re truly sorry for the mistake!
  • Email us your order number at contact@gallade.store.
  • We’ll send you the correct item, cover shipping costs, and fix the issue promptly.

If you have further questions, feel free to reach out to us at contact@gallade.store. We’re here to help! ????